SERVICES LIST

Owning a Freightliner truck comes with many advantages beyond driving a truck with top-quality workmanship, industry-leading innovation and durability that exceeds the competition. You’re also eligible for many levels of service as an owner, owner/operator or fleet manager.


Help Is Ready When You Need It

Excelerator Truck Services
Stuck on the side of the road is no way to stay in business. Excelerator™ gives you anytime, anywhere breakdown assistance backed by the road-tested experience of the people who know your vehicle better than anyone else: Freightliner Trucks. With one call, Freightliner personnel will coordinate required diagnosis and repair with the nearest qualified service provider.
Review the wide choice of Excelerator products and determine which best fits your application; then quickly and easily sign up for the security you and your business require.


Express Assessment

Express Assessment Logo

Get In. Get Diagnosed. Get Back on the Road.

When you have a problem with your truck, you need help right away. You shouldn’t have to wait for days just to find out you needed a five-minute fix. The fast answer is Freightliner Trucks’ Express Assessment.

We Find It. We Fix It.

Normally, if you take your truck to a mechanic, you have to wait until everyone ahead of you is back on the road before you can even begin to find out what’s wrong with your truck. That’s hours of your time spent waiting to diagnose, much less fix, any problem. And when your truck sits, your business stops making money. Bring your truck to a Freightliner Trucks service center with Express Assessment, and a dedicated certified technician will assess your truck within two hours of the initial service write-up on your arrival.

We Keep You Informed

Once they find the problem, parts availability is checked right away, so you’ll know—immediately—how long everything will take. You can decide right away if you need a new truck sent out to complete your route, have another driver take your load, or find a hotel for the night.
Once they find the problem, parts availability is checked right away, so you’ll know—immediately—how long everything will take. You can decide right away if you need a new truck sent out to complete your route, have another driver take your load, or find a hotel for the night.



DTNA Centralized Billing Programs

Fleetpack Logo

Predict and Control Operating Costs

Centralized Billing programs provide fleet customers with guaranteed nationwide pricing, a convenient, consistent way to purchase parts and service at predetermined, customer-specific prices from franchised dealers across North America.
Centralized Billing’s two programs, Fleetpack and Pinnacle, supply an integrated package of services to Fleet customers through participating Freightliner service and parts dealers. This nationwide uniform parts and service support is designed to help fleets predict and control their operating costs at home and on the road. Fleet customers receive one billing statement for all their purchases through Pinnacle and Fleetpack, drastically reducing statement reconciliation and payment processing time and effort.
Pinnacle and Fleetpack benefits include:
  • No enrollment or membership fees
  • Express diagnostic service
  • Industry leading parts availability
  • 24-hour road service assistance hotline
  • Open account charge privilege
  • Centralized billing and payment
  • Standard (customer-specific) parts pricing
  • PDC direct order processing (Pinnacle only)
  • 12-month limited parts return privilege
  • Dispute resolution assistance
  • And many more!

 

SERVICES OVERVIEW

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  • Full Service Dealership — Complete repair and maintenance on all makes and models
  • Factory trained and certified technicians — Ongoing training for up-to-date repair procedures
  • State-of-the-art facility and equipment
  • Vis-Check diagnosis — Inspection and diagnosis of brakes, suspension and steering problems for all model trucks
  • Front end alignment
  • Wrecker service
  • Road service
  • Freightliner Fleetpack support service
  • Freightliner Service Pro - Computerized diagnostics to enable us to diagnose your problem quickly and accurately
  • All major credit cards accepted
  • Driver's lounge and game room available at many locations

Engines/Transmissions

  • Detroit
  • Cummins 
  • Mercedes Benz
  • Eaton and Rockwell rebuild

HOURS OF OPERATION

Monday to Friday 7 am to 12 am
Saturday 7 am to 5 pm
Sunday Emergency Service

We offer emergency service by calling 613-744-0974 seven days a week.

Extended Coverage/Warranty

Extended Coverage Warranty

Worth Its Two-Ton Weight in Gold

Whether you drive on asphalt or dirt, you don’t want to worry about something going wrong. Freightliner Trucks’ warranties are the most powerful in the industry for owner-operators, fleet managers, vocational and on-highway drivers alike.

Truck Parts Warranty

Daimler Trucks North America, LLC, provides limited warranty protection for aftermarket truck parts sold directly through Freightliner Trucks dealers. Coverage is for defective material and/or workmanship for 12 months. For explanations of warranty coverage,contact your local dealer.

Vehicle Warranty

Daimler Trucks North America, LLC, provides powerful, confidence-building warranty protection for all of its vehicles, backed by exceptional customer service. Anyone who purchases a new vehicle is entitled to warranty protection as well as the peace of mind that questions will be answered promptly and satisfactorily. Every new Freightliner vehicle is provided with a limited warranty that covers defects in material and/or workmanship. These defects will be repaired, free of charge, within the warranty period.