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Francis Canada Trucks is Eastern Ontario's Only Freightliner and Western Star Elite Dealership. Through our commitment to continuous improvement, we offer employees to grow and continuously grow with endless opportunities for education and growth into new job opportunities. We are hiring a talented Service Advisor professional to join our team. If you're excited to be part of a winning team, Francis Canada Truck Centre is a great place to grow your career. You'll be glad you applied!

A Great place to learn new skills like engine diag and endless possibilities for training, will stay here for many years to come!

Current Openings

Job description

Responsibilities for Service Advisor Greet customers and offer excellent customer service from intake to release of their vehicles Determine and diagnose issues based on customer description and vehicle condition Translate customer-reported problems to actionable work orders for technicians to complete Invoice and collect payment from customers for services rendered Handle and resolve customer complaints regarding services Maintain customer records and enter data into computer databases

Job qualifications

Working knowledge and experience of automotive / Truck products, repairs and parts Strong communication skills and the ability to translate customer needs to workable technician orders Basic knowledge of computer programs including word processing and database tools Organizational skills including the ability to schedule appointments, meet with customers and ensure that work is done properly Exceptional customer service skills based on experience Continuing education and knowledge acquisition on the function and repair of newer vehicles Basic mathematics skills to prepare and process bills and customer payment

  • LOCATION: Ottawa, Ontario
  • DEPARTMENT: Service
Why us?

Work for a nationally recognized leader in heavy and medium-duty truck sales, service and repair of Freightliner, Western Star, FCC Chassis, and Thomas Bus.

We offer advancement opportunities and ongoing technical Factory training both online and at training facilities.

Because we believe that our employees are the key to our success, we offer an outstanding compensation and benefits program to make Francis Canada Truck Centre your employer of choice.