Express Assessment is the commitment to provide a preliminary diagnosis and communication to the customer within 2 hours of arrival. All Elite Support Certified locations participate in Express Assessment...
Family-owned Francis Canada Truck Center, Inc., is one of Eastern Ontario’s largest Freightliner dealers. Founded in 1910, the Ottawa, Ontario.-based dealership has grown to over 15 Service Bays. Our commitment to keeping our customers' trucks rolling combines innovation with old-school customer service. Our dealership is committed to ongoing online and in class training for technicians and staff. Factory Training leads to reduced down time and cost effective solutions for customers while lowering their maintenance expenses Although we don't do these things to get attention, Francis Canada Truck Centres has earned local and national recognition. Freightliner Canada named us Gold Pinnacle award winners in Canada for Best Customer Support and Satisfaction For 4 Consecutive years. We participate in Freightliner Best Practices and attend Freightliner Customer Support Forums., including the ASPIRE Award for best business practices in the industry.
We also believe in giving back. We have supported The Queensway Carleton Hospital Building Fund to the tune of $300,000 dollars and support a number of local charity and community groups. Matthew Francis, Francis Canada Truck Centre president, says, "Our employees made Francis Canada Truck Center what it is today, and their commitment to our customers will ensure our future success. Thank you for taking the time to learn more about Francis Canada Truck Centre. If you are already a customer, thank you for your business. If you haven't worked with us yet, we look forward to showing you how we can help keep your trucks rolling.
We are an elite support Certified dealer
The ultimate goal of the Elite Support Network is maximizing vehicle uptime. Every Elite Support dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our network.
Our technicians receive continual training from the experts at Freightliner and Western Star. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.
Every dealership earning the Elite Support certification must meet 135 specific criteria across 22 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.
Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Our data-driven stocking program, ensures that the parts you need are never far away.
We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimize downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.